CHARGEBACK/COST RECOVERY POLICY AND PROCEDURE

The purpose of this chargeback recovery policy is not to create revenue for the Company, but to recover operating expenses incurred from protecting the company’s financial well-being from those individuals who would take financial advantage of our network instead of utilizing our easy cancellation policy. This policy creates a means of feedback, ensures cost recovery, supports the goals of the Company, and allows everyone to share in the success of the Company.

What is a chargeback?

When a bank forcibly reverses a credit card transaction, returning funds to the cardholder, it is known as a chargeback. Chargebacks are usually issued when fraudulent purchases have been made on a person's credit card. However, consumers may request a chargeback for nearly any reason; as a result, it is possible to accidentally commit "friendly fraud."

How Crazygood™ handles chargebacks

When Crazygood™ receives a chargeback notice, the account in which the service was purchased is immediately blocked, and all related services in the account are terminated. Crazygood™ always considers chargebacks to be the result of fraud; since fraudulent purchases are often associated with malware and phishing, immediate termination of all services related to the chargeback is the best way to protect our community and the public from damage.

How do I cancel a chargeback?

To undo a chargeback, you must contact your credit card provider and issue a chargeback reversal. Reversing the chargeback is the only way to restore a blocked account. Chargeback reversal notices are often sent by postal mail, which can result in days without access to the account or its services; when contacting your provider, please ensure they fax a copy of the paperwork to +1-918-317-7042 to allow us to restore account access as quickly as possible. You may contact our Billing Team via email at billing@crazygood.com and we will be happy to help you resolve the issue.

Remember, the one and only way to restore a blocked account is to reverse the chargeback. This action will return the funds back to us, cancel the penalty fee we receive for "allowing" fraud to be committed, and generally erases any "black marks" against us for the transaction. We do not accept additional payment for services on a different card.

Should a chargeback be issued, whether by accident or on purpose, Crazygood™ will attempt to resolve the situation with the subscriber. If the chargeback is still processed, the member account linked to the purchase in question will be deactivated along with any services and benefits associated with the chargeback. All access to Crazygood™ services and programs will be terminated immediately.

If the chargeback has not been completed:

To have access to Crazygood™ services and programs reinstated Crazygood™ will need the following:

Chargeback to be resolved and stopped.
Plus a $55 chargeback fee must be paid.

If the chargeback has been completed:

To have Crazygood™ services and programs activated again, Crazygood™ will need the following:

Repayment of all funds that were charged back.
Plus a $75 chargeback fee must be paid.

If no action is taken to resolve the chargeback:

All access to services and programs will remain deactivated.
Customer account will be terminated.
All earnings, if any, will be forfeited.
Subscriber will be unable to access Crazygood™ in the future.